Paid in advance yet still had a lot of trouble collecting my car. Eventually the car they gave me was much worse than what I paid for (terrible engine, which cost me a lot of money for fuel), but they 'didn't have anything else available'... Staff was not unfriendly, but not very cooperative either.

Good and reliable

Impossible to find. To return a car, enter main parking garage Antwerp Centraal and keep left until you see a gate indicating car rental returns

All good. great service. quick and efficient

I've explicitly asked for a smoke-free car because I was travelling with my infant son. The front desk agent assured the car will be smoke-free. However it turned out that the heavy scent of air freshener was used to cover the smell of smoke that as the day went on became more and more obvious. I also found the ashtray containing ash and other garbage. I had to drop the car after hours so there was nobody to complain at in person. I've sent an email and a follow-up email, but received no response. The car was OK, besides the rear windshield wiper being broken off, but customer satisfaction isn't top priority.

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